Yes you can!

While our staff will be away on holiday from Friday the 22nd of December, you can still order jigsaw puzzles (retail or custom-made).

As we'll be treating all orders received through the holiday break as a first come, first-serve basis!

And once staff return on Monday the 15th of January 2024 your enquiries will be answered accordingly and your orders will be organised for courier pick-ups and in-office pick ups!

We recommend you sign up to our email newsletter and social media pages for any updates and news!

All our jigsaw puzzles are made to order in our Gold Coast factory. The turnaround
 for production can take up to a minimum of 1-2 weeks. This does not include business closures due to national and public holidays.

Once your order has been fulfilled you will be notified via email and/or phone to pick-up your order!

All our jigsaw puzzles are made to order in our Gold Coast factory. The turnaround for production can take up to a minimum of 1-2 weeks. This does not include shipping times and business closures due to national and public holidays.

Once your order is ready for shipping, depending on your location, shipping times can vary. Domestic orders that are processed will take between 2-9 business days to arrive. Overseas deliveries can take up to 24 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so remember to sign-up for our emails to stay tuned for exclusive deals.

If you're looking to get your jigsaw puzzle sooner, we recommend purchasing the following puzzles:

Landscapes

• 1,000-piece
• 500XL-piece

If you order from one of these sizes you may receive your puzzle sooner, as these tend to be our most popular sizes we print weekly!

We always aim to make sure our customers love our products. Therefore, if there is any issue with your order, we will ensure a full jigsaw replacement, so returns are unnecessary.

If you encountered a problem with your order, we recommend you fill out an issue report here.

However, if you do need to return an order, we’re happy to help. Just email us directly, and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customisation options there.

If you'd like to make your own jigsaw puzzle just visit 'design you own jigsaw' and follow our instructions!

If you have any further questions about customising your puzzle simply send us an email, and our friendly team will get in touch!

You can reach out to us through our contact page! We will be happy to assist you.