No, QPuzzles operates as a busy manufacturing factory and we sell our puzzles exclusively through our eCommerce website.

However, if you are local to the Gold Coast, you can pick up your ordered puzzle directly from our factory.

Please note that we do not have a retail space for browsing.

Yes you can!

While our staff will be away on holiday from Friday the 22nd of December, you can still order jigsaw puzzles (retail or custom-made).

As we'll be treating all orders received through the holiday break as a first come, first-serve basis!

And once staff return on Monday the 15th of January 2024 your enquiries will be answered accordingly and your orders will be organised for courier pick-ups and in-office pick ups!

We recommend you sign up to our email newsletter and social media pages for any updates and news!

All our jigsaw puzzles are made to order in our Gold Coast factory. The turnaround
 for production can take up to a minimum of 1-2 weeks. This does not include business closures due to national and public holidays.

Once your order has been fulfilled you will be notified via email and/or phone to pick-up your order!

Once your puzzle is made, we’ll send you a tracking email when it’s picked up by Australia Post.

From that point onward, delivery times are managed entirely by Australia Post, and we don’t have control over how long it takes to reach you.

While we do everything we can to ensure timely production and dispatch, any delays in transit are managed by the postal service.

We appreciate your patience and understanding as we work together to get your puzzle to your door!

All our jigsaw puzzles are made to order in our Gold Coast factory. The turnaround for production can take up to a minimum of 1-2 weeks. This does not include shipping times and business closures due to national and public holidays.

Once your order is ready for shipping, depending on your location, shipping times can vary. Domestic orders that are processed will take between 2-9 business days to arrive. Overseas deliveries can take up to 24 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so remember to sign-up for our emails to stay tuned for exclusive deals.

If you're looking to get your jigsaw puzzle sooner, we recommend purchasing the following puzzles:

Landscapes

• 1,000-piece
• 500XL-piece

If you order from one of these sizes you may receive your puzzle sooner, as these tend to be our most popular sizes we print weekly!

We always aim to make sure our customers love our products. Therefore, if there is any issue with your order, we will ensure a full jigsaw replacement, so returns are unnecessary.

If you encountered a problem with your order, we recommend you fill out an issue report here.

However, if you do need to return an order, we’re happy to help. Just email us directly, and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customisation options there.

If you'd like to make your own jigsaw puzzle just visit 'design you own jigsaw' and follow our instructions!

If you have any further questions about customising your puzzle simply send us an email, and our friendly team will get in touch!

At QPuzzles, we do not provide legal advice and rely on the image owner’s discretion regarding copyright matters.

With respect for copyright laws and the ethical treatment of artists, as of June 2024, we adhere to the following key points regarding image copyright:

1. Copyright Ownership:

The copyright of an image typically belongs to its creator (photographer, artist, etc.), unless it has been transferred or licensed to another party.

2. Usage Rights: We ensure all images used for our puzzles are either owned by the contributor or used with proper permission and licensing.

3. Respect for Artists: We support and respect the rights of artists and photographers by adhering to copyright laws and encouraging ethical practices.

4. Indigenous Art Code: For Aboriginal artworks, we follow the Indigenous Art Code, which ensures fair treatment and respect for Indigenous artists.

For any specific legal inquiries, we recommend consulting a legal professional. Thank you for understanding.

You can reach out to us through our contact page! We will be happy to assist you.