With their sleeves rolled up and determination in their eyes, our team—aka the QPuzzles elves—are pouring their hearts into every order, knowing each puzzle will bring joy to someone special this holiday season. The hustle and bustle are real, but so is the magic of creating something truly unique just for you! 🎁
As the festive season approaches, we at QPuzzles are feeling the holiday rush in full force! It's an exciting yet incredibly busy time, and we are truly grateful to all our customers for choosing to make puzzles part of their celebrations. With so many of you trusting us to deliver unique, meaningful gifts for your loved ones, we want to share some important updates and extend our heartfelt thanks for your patience.
Our Production Timeline and Last Order Dates
As a made-to-order puzzle company, we pride ourselves on crafting every puzzle with care and precision. We don't take an already made and packaged puzzle off our shelves to ship out to you. We craft the puzzle as a personal order!
So this means our 10-business-day production time has orders in front and behind yours. We get each puzzle made in a process that delivers for everyone.
Just a heads up -- we already know the shipping times and as a made-to-order factory, orders placed after December 13th will not make it in time for Christmas delivery, so we stop there.
Shipping times also vary depending on your location, and while we work closely with our courier partners, delivery delays during the holiday season are beyond our control. To avoid disappointment, we encourage everyone to order as early as possible.
The Current Demand
This year, the response to our puzzles has been overwhelming! From our Christmas-themed puzzles to the ever-popular "Design Your Own" range, we've been inundated with orders. We’re thrilled that so many of you love what we create, but this also means we’re operating at full capacity. Our team is working tirelessly to ensure each order is handled with care and dispatched on time, but during peak times, delays can occur.
For Customers Waiting on Their Orders
We understand that waiting for your puzzle can be frustrating, especially when you're local and expect quicker delivery times. A recent email from a customer highlighted this:
"I have ordered 2 puzzles on 19th November and still haven't received these items. I'm a bit disappointed as you are located at Ashmore, and I'm at Palm Beach, just down the road. I chose your company as I listen to 94.1 and visited your website and liked what I saw being a local company. Very disappointed. Steve"
To Steve and others in similar situations: We hear you, and we sincerely apologise for any inconvenience caused. While we’re based locally, our production process and shipping schedules mean your puzzle will still take the full 10 business days to craft and dispatch. From there, shipping times depend on courier availability, which, unfortunately, is something we cannot control.
So for example, iff you've placed an order on the 19th, the puzzle has to be made and won't be shipped until to the 2nd December. That's the 10 days. Shipping from here if it's local, should be the next day.
We appreciate your patience and understanding as we work to fulfil every order during this hectic time. Your support as a local business means the world to us.
Our Commitment to You
While we are overwhelmed by the volume of orders, we remain committed to delivering the highest quality puzzles that you can cherish for years to come. If you’ve reached out to us via email or chat, please know that our team is working hard to respond to everyone as quickly as possible. Your feedback and support help us improve, and we truly value every message we receive.
Remember, even elves need a little patience when demand is high. Thank you for trusting us to make your holidays puzzlingly perfect! 🧩✨
A Heartfelt Thank You
The holiday season is always a busy time, but this year has been especially extraordinary. Thank you for your patience, your trust, and for supporting a small, local business. Whether you’re gifting a puzzle to a loved one or enjoying one yourself, we’re honoured to be part of your celebrations.
Let’s make this holiday season one to remember—with puzzles that bring people together and memories that last a lifetime.
Warm wishes,
The QPuzzles Team
P.S. If you haven’t placed your order yet, don’t wait! Check out our range of puzzles here, and make sure to order before December 13th to guarantee Christmas delivery. 🎄
